Respect the person behind the profile
Football invites strong opinions. Debate a performance or a decision without targeting a person. Harassment, threats, stalking, hate speech and discrimination based on identity are not welcome. Do not encourage violence or organise abuse of a player, official or another fan.
Keep the stands safe
Do not share sexual exploitation material, sexual content involving minors, graphic violence, instructions for harm, or other unlawful content. Do not expose someone's address, contact details, identity documents or private messages without permission. Never request passwords, sign-in codes or payment details.
Play fairly
No scams, spam, impersonation, betting solicitation or unsolicited advertising. Do not use bots, duplicate accounts or coordinated voting to manipulate polls, points, rankings or reports. Share only content you have the right to use and distinguish a rumour or opinion from a confirmed fact.
Report, block or mute
Use the content's actions menu to report a post, reply, chat message or poll. Give a short, specific reason. Block a user to limit interactions, or mute them to reduce content you see. Reporting does not automatically establish that a violation occurred.
If you cannot access the app, email support@fanstand.co.za with the relevant screen, content link or identifier, and a brief description. A screenshot can help, but remove unrelated personal details. For urgent danger, contact the appropriate local emergency service; FanStand support is not an emergency response service.
Report a concernHow moderation works
Authorised moderators can review reports, hide or restore content and restrict accounts. Decisions consider the content, context, seriousness and previous behaviour. We may act immediately for serious safety concerns. Reports and related records may be kept to investigate abuse and support a review.
We cannot promise that every post is reviewed before it appears. Please use the reporting tools if you encounter something that violates these guidelines.
Ask for a review
If you think a moderation decision was mistaken, email support@fanstand.co.za with your username, the affected content or account, and why you believe the decision should change. Do not retaliate against a reporter or create another account to evade a restriction.