Contact support
Email support@fanstand.co.za for app support, privacy requests, safety reports and account help.
Email FanStandInclude your device model, app version or TestFlight build, the screen or match involved, what happened and approximately when. For a score problem, include both teams and the score shown. A screenshot is helpful if you remove unrelated personal information.
Never send your password, verification codes, private API keys or payment information. Support is handled by the app's operator; an immediate or round-the-clock response is not guaranteed.
Fixtures or scores look out of date
Open Fixtures and pull down to refresh. Check your connection, selected dates and competition filters, then reopen the match. The time the app checked for updates is different from the time the score provider last changed a match.
If the app says it is waiting for a result, refreshing cannot create missing provider data. Send us the teams, match date and the status you see so we can investigate the coverage.
Trouble signing in
Use Forgot password? on the login screen and check your inbox and spam folder. Make sure you use the email address linked to your FanStand account. If recovery does not work, email support from that address where possible. We may need to verify account ownership.
Manage match notifications
Check notification choices in FanStand Settings and allow FanStand notifications in your phone's settings. Device permissions, power-saving modes, connectivity and platform delivery can affect alerts. You can turn notifications off at any time.
Your information and account
Read the privacy policy, use the account export in Settings, or follow the account deletion instructions. You can request help by email if you no longer have access to the app.
Report a community or rights concern
Use Report in the content actions menu, or email support with the relevant content link, username or screen. Read our community guidelines for reporting and review options. For a copyright or other rights complaint, identify the work, the content location and your relationship to the rights holder.